Cleary Bikes FAQs

SALES, PRICING AND SHIPPING
Where is your list of dealers?    
Can you ship to anywhere in the world?
Can you ship to an APO Address?
Do you sell your demo bikes?
How long it takes to ship your products?
Do you sell Cleary Bike stickers?
How do I discuss becoming a Cleary Bikes Dealer?
Outside of North America, and want a Cleary Bike of your own?

 

FITTING AND MEASUREMENTS
How do I take measurements to make sure I’m choosing the right bike for my child?
Can we get an in-store fitting for a bike at your headquarters?
How long can my child ride one of your bikes?

 

RETURNS AND REPLACEMENTS
What is your standard warranty?
Do you buy back used bikes?
I purchased the wrong bike color/model. Can I exchange it for another?
Can I get replacement parts?
Can I get a paint touch-up kit?
What kind of tires do your bikes have and where can I get replacements?
The rear derailleur hanger on my Meerkat is bent. How do I fix it?
What kind of chain can I use on your bikes?
Can I get replacement grips?



ASSEMBLY AND ADJUSTMENTS
Where are your bikes made?
Why do you use steel in your bikes?
Do you have bottle cages for your bikes?
Can I add a riser bar to a bike?
Can the Gecko bike be used without pedals?
Can I get fenders for the Owl bike?
Does the riser bar fit on the Gecko bike?
Can I get a kickstand for your bikes?
How can I remove a freewheel from the bike?
How do I add the reflectors on a bike?
Can I shorten the seat post?
Can I shorten the reach from the seat post?
How do I adjust the bike saddle?
Can I raise the handlebars?
Can I add training wheels to your bikes?
Do you replace parts on your bikes?
How do I adjust the chain tension?
Can I switch the coaster brake wheel for a freewheel?
What’s the difference between a coaster wheel and a freewheel?
Can your bikes go tubeless?
Do knobby tires fit on the Hedgehog?
Can I get different size gears for the bikes?
What are your braking options for the bikes?
Do you have geared bikes?
Can I change the bar to a BMX style?
Can I get different frames for your Meerkat bike?
Can I change the sprocket on a bike?


 






SALES, PRICING AND SHIPPING



Where is your list of dealers?

Our dealer list is also on our website. https://clearybikes.com/pages/local-bike-shop-locations


Can you ship to anywhere in the world?

Absolutely we can!

Here is the range of shipping prices for our most frequently ordered locations:

Canada - $50 - 80 USD

Europe - $160 USD

New Zealand - $100 USD

Outside of California and still in the USA - $40 USD


Can you ship to an APO Address?

We generally ship bikes with FedEx Ground, which does not ship to APO addresses.

If you require shipping to APO address, we can do so through USPS - Please email us your order if you require this option.


Do you sell your demo bikes?

We do at some events, but generally we sell only new bikes.


How long it takes to ship your products?

We ship business day.  Shipping time will depend on where you are located.


Do you sell Cleary Bike stickers?

We do include stickers with our bikes in the packing slip pouch on the side of the box. If you’d like some Cleary swag, please email us.  We’re happy to share.


How do I discuss becoming a Cleary Bikes Dealer?

Please contact us at sales@clearybikes.com


Outside of North America, and want a Cleary Bike of your own?

Email us at sales@clearybikes.com to place an order!






 






FITTING AND MEASUREMENTS



How do I take measurements to make sure I’m choosing the right bike for my child?

The key measurements to determine which bike will fit your child best is their inseam and overall height.  Kids are different sizes at different ages, so we base our measurements on size rather than age.  Here are the bikes according to inseam length that will allow kids to sit on the saddle with two feet flat on the ground:


Inseam Overall Height Bike

Inseam Overall Height Bike
14” - 18” 34” - 42” Starfish
15” - 18” 36” - 42” Gecko
17” - 21” 40” - 48” Hedgehog
20” - 26” 46” - 58” Owl
24” - 31” 55” - 67” Meerkat

 


Can we get an in-store fitting for a bike at your headquarters?

You’re welcome to visit us at our worldwide headquarters in Sausalito.  We do have bikes built up and we are happy to fit your rider.


How long can my child ride one of your bikes?


Your child should be able to comfortably ride one of our bikes for 8-10” of overall height growth.  It’s hard to predict how much or how quickly your child will grow but generally kids ride each size bike for about 1-2 years.






 






RETURNS AND REPLACEMENTS



What is your standard warranty?

We offer a Lifetime Warranty to the original purchaser on all our bikes.  The Warranty covers the entire bike for Manufacturer’s Defects.  Proof of original purchase is required.


Do you buy back used bikes?

We don’t buy back used bikes.  There is a secondary market for our bikes, however, and the resale value of our used bikes tends to be higher than comparable bikes.


I purchased the wrong bike color/model. Can I exchange it for another?

Yes. We accept returns or exchanges on bikes returned in unused condition.  Customer must re-pack the bike properly for shipping with the padding provided. Please contact us at support@clearybikes.com for assistance to ensure when re-packing your bike doesn't get damaged on return.



Can I get replacement parts?

If you don’t see the item you need listed on our website, please contact support@clearybikes.com with your replacement parts request.

Can I get a paint touch-up kit?

We don’t have touch-up paint because it’s perishable and never looks perfect.  Automotive touch-up paint or model paint is likely your best option.  


What kind of tires do your bikes have and where can I get replacements?

Our bikes ship with Kenda Kontact tires between 1.95” and 2.125”.  The Kontact is a semi-slick/all-around tire. We do offer knobby tires up to 2.125” that fit each bike.  



The rear derailleur hanger on my Meerkat is bent. How do I fix it?

It is possible to bend the derailleur hanger (carefully) and get it straight.  We strongly recommend a shop do this, as the bike will only shift correctly when the derailleur hanger is straight.  



What kind of chain can I use on your bikes?

Any 3/32” chain for a singlespeed or a 7, 8 or 9-speed drivetrain will work on our single speed bikes. The Meerkat uses a 9 speed derailleur style chain, any quality replacement will work.



Can I get replacement grips?

Grips for the Starfish/Gecko/Hedgehog/Owl are available on the website - The Meerkat uses standard mountain bike grips.






 






ASSEMBLY AND ADJUSTMENTS



Where are your bikes made?

We make our bikes in Taiwan and China.


Why do you use steel in your bikes?

Steel is lightweight, durable, offers an excellent ride quality and looks great.



Do you have bottle cages for your bikes?

Only the Owl and Meerkat frames are large enough to accommodate water bottles on the downtubes, and Owls do have water bottle cage bosses.  


Can I add a riser bar to a bike?

Yes. You can purchase a 19mm diameter riser bar for the single speed bikes.



Can the Gecko bike be used without pedals?

The bike ships without pedals, so you can leave those off initially and use it as a balance bike.  You can also remove the cranks/bottom bracket/chain which makes the bike truly a balance bike.  


Can I get fenders for the Owl bike?

You’ll need a 20” wheel fender like these http://ecom1.planetbike.com/7050-8.html  and will need to be installed using “P” clips on the frames.



Does the riser bar fit on the Gecko bike?

The riser bar will fit the Gecko stem and brake levers, but the bar is 520mm wide, compared to 420mm for the stock flat bar, so it’s really wide for a little Gecko rider.

You cannot cut it because there won’t be room left for the levers and grips, given how the bar bends.  There are various bars with sweep, but none will be 19mm in diameter to fit our levers and grips.  

Please feel free to give us a call if you want to talk about the fit in more detail.



Can I get a kickstand for your bikes?

Yes! Recommendations coming soon.

How can I remove a freewheel from the bike?

We offer Dicta and ACS freewheels that thread on to the rear hub.  Please check with your local shop for the appropriate tool to remove the freewheel.  


How do I add the reflectors on a bike?

The red reflector goes on the seatpost, use the vertically oriented clamp.

The white reflector is for the handlebar, use the offset clamp on the wider part of the handlebar.  The provided rectangular black rubber spacer fits between the handlebar clamp and handlebar.


Can I shorten the seat post?

We recommend getting a shorter seatpost as opposed to cutting your post. https://clearybikes.com/products/seatpost-160mm


All our bikes use a 25.4mm seatpost so all the posts fit into all the bikes.  


Can I shorten the reach from the seat post?

To adjust the reach, you can slide the saddle forward or back on its rails or turn the seatpost setback forward (remove the seat and turn the post around) to shorten the reach by 1.5”.


Our fit video series is coming soon. Stay tuned!


How do I adjust the bike saddle?

 Please refer to our fit video for more information - __________


Can I raise the handlebars?

We do offer different stems and bars.  Our fit video series is coming soon. Stay tuned!


Can I add training wheels to your bikes?

We find that when kids sit on our bikes, they’re able to touch the ground flat footed.  This, combined our bikes’ light weight, enables them to feel safe and in control on the bike, which negates the need for training wheels.  

We also find that training wheel prevent kids from learning proper balance and steering technique.


Do you replace parts on your bikes?

Yes.  Please contact support@clearybikes.com


How do I adjust the chain tension?

Our chain tension video is coming soon. Stay tuned!


Can I switch the coaster brake wheel for a freewheel?

Accessory coming soon.


What’s the difference between a coaster wheel and a freewheel?


Our coaster vs freewheel video is coming soon. Stay tuned!

 

Can your bikes go tubeless?

No.


Do knobby tires fit on the Hedgehog?

Yes, it will fit up to a 2.125” width tire.


Can I get different size gears for the bikes?

Yes.  Please contact support@clearybikes.com for information on your particular bike.


What are your braking options for the bikes?

All our bikes have front and rear hand brakes.  

The Gecko has a coaster brake built into the rear wheel, as well as hand brakes.  That bike can be upgraded to accept a freewheel.


Do you have geared bikes?

Yes.  The Meerkat is a nine-speed geared bike.


Can I change the bar to a BMX style?

We sell only the low riser, which is for 19mm controls, You can install a BMX style bar, however it would require new brake levers and grips for that bar’s 22.2mm control  diameter.


Can I get Meerkat frame sets?

Yes.  Please contact support@clearybikes.com for information.


Can I change the sprocket on a bike?

Yes.  Please contact support@clearybikes.com for information.

 

 

 

 

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